¶ Sign-in and account issues
If you can't claim your server on deck.hexos.com:
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Network connectivity
- Ensure your server can reach the internet
- Test that deck.hexos.com is accessible from your network
- Check for corporate firewall restrictions
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Account issues
- Verify you're logged into the correct HexOS account
- Ensure your account is verified and active
-
Server already claimed
- Check if the server might already be claimed by another account
- Contact support if you need to transfer ownership
Authentication problems with the HexOS management portal:
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Password problems
- Use the Forgot Password feature to reset your credentials
- Ensure you're using the correct email address
- Check that Caps Lock isn't affecting password entry
-
Account verification
- Check your email for account verification messages
- Look in spam/junk folders for verification emails
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Browser issues
- Try clearing your browser cache and cookies (detailed instructions)
- Try a different browser or incognito/private mode
- Disable browser extensions that might interfere
When you can't authenticate to your local server:
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Credential verification
- Use the default credentials from the installation process
- Check the server console for the correct username/password
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Input issues
- Verify Caps Lock isn't affecting your password entry
- Ensure your keyboard layout matches what you used during setup
- Try typing the password in a text editor first to verify
Related: Clear browser cache — fix login and UI problems caused by stale browser data